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If your pen was purchased with a lifetime warranty, the lifetime warranty will be honored according to the warranty card against defects in materials and workmanship. In 2007 we introduced a limited warranty period of 2 years with the option of a free 2 year extension. All repairs covered under the warranty require proof of purchase (eg. receipt or invoice).
By retaining your printed sales receipt, you will be eligible for repair of your writing instrument for the timeframe and conditions outlined within the warranty document provided at time of purchase.
If the repair does not fall under the warranty, we will send you a quote for approval once we have inspected the damage. If you do not accept our quote, we will not charge you any shipping or handling fees to return the writing instrument to you. Please see Repairs FAQ section below for additional information.
The warranty covers defects in materials and workmanship. It does not cover damage due to misuse or abuse, missing parts, or normal wear and tear. Also, use of accessories that are not Parker branded such as refills, cartridges and bottled ink will void the warranty.
Loss of your writing instrument is not covered under the warranty
Damage incurred outside of the manufacturing process is not covered under the warranty.