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Repairs

Q: How do I have my writing instrument repaired?

Please send us an email at SAS.US@newellco.com with a digital picture of your pen so we can determine the model. We will confirm with you next steps based on the age of the writing instrument. If the repair is covered by the warranty and we cannot repair or replace the writing instrument with exactly the same product, we may contact you before carrying out the replacement of the pen for free. We may offer you:. Another color, same pen Same color, nearest current model Nearest color, nearest model If the repair is not covered by the warranty and we cannot repair or replace your writing instrument, we will return it to you unrepaired and offer you a Special Discount of 50% on a pen of your choice that is currently available. The offer will be valid for 2 months.

How do I have my writing instrument repaired?

Please send us an email at [email protected] with a digital picture of your pen so we can determine the model.

We will confirm with you next steps based on the age of the writing instrument.
If the repair is covered by the warranty and we cannot repair or replace the writing instrument with exactly the same product, we may contact you before carrying out the replacement of the pen for free. We may offer you:.

Another color, same pen

Same color, nearest current model

Nearest color, nearest model

If the repair is not covered by the warranty and we cannot repair or replace your writing instrument, we will return it to you unrepaired and offer you a Special Discount of 50% on a pen of your choice that is currently available. The offer will be valid for 2 months.

Where do I send my writing instrument for repair?

For all repairs we request that you call 800-237-8736 or email us by clicking here to start a repair request.